At Asasiat, we strive to ensure a smooth and satisfying shopping experience. Please review the following guidelines for returns and exchanges.

Eligibility for Returns & Exchanges

Timeframe: You may request a return or exchange within 48 hours of receiving your order.

Condition: Products must be unused, unopened, and in their original packaging.

Proof of Purchase: A valid receipt or order number is required.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged, unless damaged or defective upon arrival:

  • Perishable goods (e.g., fresh, refrigerated, or frozen items)
  • Opened or used products
  • Clearance or final sale items

Damaged or Defective Items

If your order arrives damaged, incomplete, or defective, please contact us within 24 hours of delivery and provide:

  • A brief description of the issue
  • Clear photos of the product(s) and packaging

We will investigate and provide a replacement, refund, or store credit, as appropriate.

How to Request a Return or Exchange

Please contact our customer support via:

Email: info@asasiat.online

Phone/WhatsApp: +973 17443354

Address: Budaiya road, Bahrain

Kindly include your order number, a description of the issue, and any photos (if applicable).

Our team will assist you with the return process or arrange item collection (if eligible).

Refund Process

Once we receive and inspect the returned item, you will be notified of the approval or rejection of your refund.

If approved, the refund will be issued to your original payment method within 3–5 business days.

For cash on delivery orders, a store credit or bank transfer may be arranged.

 

Exchanges

Is Exchange Allowed?

Exchanges are only allowed in cases where the error was from our side — such as sending the wrong item or a defective product.

If the exchange request is for other reasons (e.g., change of mind), it may be accepted at our discretion, and additional shipping charges may apply.

How to Request an Exchange

To request an exchange, contact our Customer Support:

Email: info@asasiat.online

Phone/WhatsApp: +973 17443354

Please provide:

  • Order number
  • Details of the issue
  • Photos (if applicable)

Our team will review your request and inform you of the next steps.

Terms & Timelines

Exchange requests must be submitted within 48 hours of receiving the product.

The item must be in unused, unopened, and original condition.

Exchanges are subject to product availability.

We reserve the right to charge additional shipping fees in cases where the customer requests an exchange for reasons not caused by us.

Overpayment & Underpayment Scenarios

If the replacement item is lower in value, the difference will be issued as store credit.

If the replacement item is higher in value, you will need to pay the difference prior to shipping.

Any applicable delivery fees will be communicated in advance.

Important Note

No exchanges are accepted for international orders (outside Bahrain) under any circumstances.

 

Cancellation Policy

At Asasiat, we understand that you may occasionally need to cancel your order. Below are the terms and procedures for submitting a cancellation request.

Is Order Cancellation Allowed?

Yes, order cancellation is permitted — but only if the order has not yet been processed or shipped.

Once the order has been dispatched, it can no longer be canceled.

How to Cancel an Order

To cancel your order, please contact our Customer Service team as soon as possible via:

Email: info@asasiat.online

Phone/WhatsApp: +973 17443354

Kindly include the following details:

  • Your order number
  • A clear cancellation request
  • Any relevant reason or notes (optional)

Terms & Timelines

Cancellation requests must be submitted before the order is processed or shipped.

If the order has already shipped, it will not be eligible for cancellation.

Orders placed during promotions, sales events, or involving customized items may not be eligible for cancellation.

Need Help?

For further assistance or inquiries related to returns, exchanges, or product concerns, feel free to contact our team:

Email: info@asasiat.online

Phone/WhatsApp: +973 17443354

Address: Budaiya road, Bahrain